Q: Why do I need to move my site? What does web site migration involve?
A: The web site migration service on offer at HostCheap is entirely free of cost and consists of moving all your website files, databases and emails from your current web hosting provider to your brand new hosting account with us. We’ll also update all the settings needed for your websites to be completely functional on our cutting–edge cloud hosting platform.Our technicians are fully capable of transferring any type of site. With years of work experience in this field, they are experts in the specificities of our web hosting platform, our Control Panel and all other widely used Control Panels. For them, transferring a custom app with multiple custom libraries is as elementary as transferring a simple WordPress–based blog.
Q: How long will the web site migration procedure take?
A: We strive to accomplish all website migrations as fast as possible. Nevertheless, we do not have a fixed time frame for web site migrations. There are different things that you have to take into account – the sheer size of your site and the workload of our web site migration team, etc. We always strive to carry out each migration in under 48 hours. With less sizeable websites, our team usually manages to finish within 24 hours.
Q: Do you require something from me before you start transferring my site?
A: We will require the login details for your old web hosting provider’s Control Panel along with the web site’s name (domain name).
Q: I give you access to delicate info. How can I be sure that you won’t misuse it?
Q: Will there be any downtime for my site?
A: While we move your web site, it will be available both in your web hosting account with us and in your account with your old web hosting provider. As soon as the transfer is complete, we’ll make sure that everything is working correctly and that the integrity of your data is not affected prior to informing you that the transfer is completed. After that, we’ll tell you how to transfer the domain over to your web hosting account with us and how to modify the DNS resource records.
Q: Will my current hosting provider need to provide any info/help?
A: While we transfer your content, your web hosting provider will not be aware of the transfer at all. We won’t touch base with them in any way.
Q: Does it matter what platform my current provider is using?
A: Yes. We support all common Linux–powered web hosting platforms. We don’t support Windows–powered web hosting platforms, because we do not provide Windows hosting services ourselves.Additionally, we do not support proprietary web site building and management tools like Wix, BaseKit, Jimdo, Website Tonight, Four Square, Mr Site, etc.