The accessibility to the customer and tech support that a shared web hosting company provides will tell you a lot for the services which they provide too. When you can use just e-mail messages and / or tickets, you have almost certainly come across some reseller not the hosting supplier. If this is the case, you'll have to wait for a few days in order to get a problem resolved since your reseller may not be checking their communication regularly or they may have to get hold of the true web hosting company for extra assistance. If the supplier provides you with several ways of communication with fast response time available at any time, they're most likely the top provider, not just a reseller. Therefore you will receive timely assistance and top-notch support because they'll have direct access to the servers where your account will be created. No matter what the trouble - technical or sales, it is generally better to be able to contact your website hosting company directly by using your favourite method of communication.
24/7 Customer Support in Shared Web Hosting
The customer and technical support services for our shared web hosting
plans are round-the-clock, thus you can forget all about waiting for a few days to get assistance. In case you are not our client yet, you can phone us, chat with an agent or send an e-mail. In case you do have an account, you are able to open a support ticket on top of the other three methods of communication. You're able to choose the most appropriate way to contact us depending on where you are or what kind of hardware you are using. We're able to assist you for almost any webhosting-related question that you have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you could open a ticket, but even in such a case the maximum reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Hosting
We know how crucial it is to receive prompt assistance, particularly when your site is not functioning as it should be for whatever reason. Our Linux semi-dedicated hosting
feature 24/7 customer and technical support, therefore if anything comes up, you'll be able to use various methods to let us know - telephone line with multiple local numbers worldwide, live chat, emails and tickets. The first two choices are for pre-sales, billing and general issues, so in case you do not have an account yet, for example, you will be able to get extra details regarding our solutions, or we will assist you with simpler tech issues. The other two methods are for solely tech issues or everything which is more time-consuming because it is easier to track the communication between you and our tech support crew. The guaranteed maximum answer time for them is merely one hour, the typical one - 15-20 minutes, therefore you will not have to wait for an entire day so as to receive support as you may have to do with other service providers.
24/7 Customer Support in VPS Web Hosting
With our Linux VPS web hosting
, you will never need to wait for more than one hour to receive help for any type of difficulty that you could experience with the server or the software that comes pre-installed with it. We warrant this short response time for all of the tickets that you open through your billing Control Panel or email messages which you send to our tech support crew. Furthermore, we have local telephone numbers in a couple of countries worldwide plus a live chat service where we are able to help you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 using the different methods of communication, so no matter what your question or problem is, there will always be someone to help you quickly. In the event that you need help with third-party software, which you cannot deploy or which gives you troubles, you're able to benefit from the Managed Services upgrade package that we offer with all VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
When you obtain a dedicated server
through our company, you are able to get in touch with us anytime using various channels and the max time that you'll have to wait for a reply is up to 1 hour, so you can forget about waiting an entire day. Our customer and technical support service is available 24/7 no matter if it's a holiday or a weekend and we can support you with anything relevant to the apps which are pre-installed on your server. To contact us about a tech matter, you will be able to open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. In case you have any general questions or you would like to find out about our hosting solutions before you order, you may also take advantage of our live chat or you can call one of the local phone numbers that we have in different countries around the globe. In the event that you'd like to have assistance with third-party software that you cannot install or run properly, you can add the Managed Services upgrade to your current plan and our sysadmins will assist you.