A 99.9% Server Uptime
The advantage of developing your own shared web hosting system is that you do not have to be worried about compatibility issues – you design a particular set of software applications in such a way as to be compatible with a particular set of hardware elements. The final result is something far more steady and dependable, because there are much less potential chances of failure. We’ve built our cloud hosting system using time–proven hardware elements and a seriously tweaked version of SELinux so as to create an extremely risk–free home for your own web sites.
Because of this, with each of our Linux shared web hosting plans we offer a 99.9% server uptime guarantee. This uptime guarantee is available in all datacenters.
A 99.9% Network Uptime
Other than our cloud hosting system, we’ve also set up our very own internal network in all our datacenters. Everything is based on top–quality hardware fabricated by Juniper. In addition, on each router, we’ve installed a firewall with an intricate algorithm in an attempt to sift all fishy requests.
Therefore, in each of our datacenter facilities – in our USA based datacenter, in our United Kingdom based datacenter, in our Finland based datacenter, in our East Europe based datacenter as well as in our Australia based datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. In case you’re not delighted by our web hosting services, or if you find them inadequate, or if you decide that you need to have a Linux VPS web hosting rather than a cloud hosting package – you will receive a reimbursement, no questions asked.
All domain name registrations are nonrefundable, but you’ll continue to maintain total control over your domains even when you close your hosting account with us.
24/7 Technical Support
We have cautiously picked each individual member of our 24x7 support staff so that we can provide the very best customer support you can get. Each of our technicians has lots of years of experience working with web hosting accounts behind his back, so they know what they are doing. Besides, they’re available 24/7 – you will be able to touch base with them at any moment and they’ll respond ASAP.
Their average support ticket response time is well under 20 minutes, whilst with many other web hosting companies you need to wait around for days. What’s more, we offer a 1–hour response time guarantee. Irrespective of what happens, your enquiries will be responded to in under 60 minutes.